![]() Go to the Help menu at the upper right.To cancel your account, I recommend contacting our Full Service Team. Agents have the tools to take a closer look at your account. Select the employee to open the information, then Enter prior pay details.įor more information about the process, consider checking out this article with a visual guide: Set up a prior payroll.Go to the Workers menu at the left panel.If you've already signed up for QBO, you'll want to manually enter the payroll from there before canceling your old payroll version.įor the steps on how to enter historical payroll information, please refer below: There is no direct way to merge data from Intuit Full Service Payroll to QuickBooks Online (QBO). Let me help clear things out about your merging data concern, PrimeTime. I’ll be around whenever you have follow-up questions with this or with your account. When everything is settled, you can utilize this article for guidance in paying your employees in QuickBooks Online: Process or run payroll. Ensure to review their support hours so, you'll know when agents are available. You can also check this link for more details: Contact Payroll Support. Then choose either Get a callback or Send a message (if you preferred chat).Enter a brief discussion of your concern and proceed with Let’s talk.Type in and enter I still need a human.Choose the Talk to a human option (type it again if prompted).They can also route you to our tier 2 support if needed. However, it would be best to reach to them again as they have the tools to check your account in a safe and secure environment and investigate the cause of this. I understand you’ve already contacted them. I recommend contacting our Payroll Support team. I can imagine the situation you’re in right now, me direct you to the best support available and get this addressed right away.
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